33pko Privacy Policy

01 Introduction and Scope of Policy

33pko ("we", "our", or "platform") operates a safe and reliable online casino and betting service for users in Bangladesh. This privacy policy explains how we collect, store, process, and protect your personal information.

By using our website or registering an account, you are considered to have given your consent to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

We take the protection of personal information very seriously and use SSL encryption technology to keep every transaction and piece of data secure. The privacy of every user registered at 33pko is a fundamental right to us, and we are fully committed to fulfilling that responsibility.

02 Information We Collect

33pko may collect various types of information in order to maintain our service relationship with you. A detailed breakdown of that information is provided below:

2.1 Identity Information

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
• Bank account details (where applicable)
• Transaction history and amounts

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and session data
• Website activity logs

2.4 Gaming Behaviour Information

• Play history and bet amounts
• Win and loss records
• Favourite game categories and usage patterns
• Time spent on the platform

03 How We Collect Information

33pko collects information in a number of ways:

3.1 Directly from You

Information you provide during account registration, identity verification, deposit or withdrawal requests, and when contacting customer support is collected.

3.2 Automatic Collection

When you use our platform, technical information is collected automatically through cookies, web beacons, and log files.

3.3 From Third Parties

Limited information may be received through identity verification service providers and fraud prevention systems, but only where a legal basis exists for doing so.

04 Purpose of Using Information

We use your information for the following legitimate purposes:

• To create and manage your account and verify your identity
• To process financial transactions (deposits and withdrawals)
• To provide a customised gaming experience
• To deliver customer support services
• To prevent fraud, money laundering, and other illegal activities
• To implement responsible gaming policies (such as self-exclusion or limit setting)
• To inform you about relevant promotional offers and bonuses (subject to your consent)
• To fulfil legal and regulatory obligations
• To improve the security and performance of the platform

05 Sharing and Disclosure of Information

33pko may share your personal information with third parties only in the limited circumstances described below:

5.1 Service Providers

Limited information may be shared with trusted partners who assist with payment processing, identity verification, and technical infrastructure maintenance. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal regulations.

5.3 Fraud Prevention

Relevant information may be shared with the relevant authorities to assist in investigating fraud, scams, or other illegal activities.

5.4 Business Transfers

In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the successor entity. You will be notified in advance in such cases.

06 Data Security Measures

33pko has put in place the following technical and administrative measures to protect your information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Encrypted Storage: Sensitive information is stored in encrypted databases.
• Access Controls: Only authorised staff have access to the information they need.
• Security Testing: Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication: Two-factor authentication is in place for account access.
• Staff Training: All our staff receive regular training on data protection.

Although we make every effort to protect your information, transmitting data over the internet is not completely secure. We therefore advise you to keep your password confidential and change it regularly.

07 Data Retention Period

We retain your personal information only for as long as it is considered necessary:

• Information for active accounts is retained until your account is closed.
• After an account is closed, certain information may be retained for a limited period for legal obligations, dispute resolution, or fraud prevention purposes.
• Financial transaction records are retained for the period required under applicable regulatory rules.
• Marketing-related information is deleted immediately upon withdrawal of your consent.

08 Cookie Policy

33pko uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

8.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform, such as maintaining login sessions and ensuring security. They cannot be disabled.

8.2 Performance Cookies

These cookies help us understand which parts of the site users visit most. This information helps with platform improvement.

8.3 Preference Cookies

These cookies remember your preferences and help display content relevant to you. You can disable them through your browser settings.

09 Your Rights

Every user registered at 33pko holds the following rights regarding their personal information:

• Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Objection to Processing: The right to object to the processing of your information for certain purposes.
• Portability: The right to receive your information in a structured format.
• Withdrawal of Consent: The right to withdraw marketing consent at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

10 Children's Privacy

33pko strictly prohibits anyone under the age of 21 from registering an account or using the platform. We do not intentionally collect information from any minor.

If we are informed that a minor has provided information, we will immediately delete that information and close the associated account. If a parent or guardian suspects their child has used our platform, please contact us immediately.

11 Third-Party Links

Our platform may contain links to third-party websites (such as payment gateways). These external sites have their own privacy policies, and 33pko is not responsible for them. We recommend that you review the privacy policy of any external site before using it.

12 Changes to This Policy

33pko reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

Continued use of the platform after a revised policy is published will be taken as your acceptance of the updated policy. We recommend that you review this page regularly.

The date of the update is shown at the top of each version of the policy, so you can easily see when the most recent changes were made.

13 Responsible Gaming and Data Protection

33pko believes that privacy protection and responsible gaming are closely linked. By using information about your gaming behaviour, we can identify potentially problematic gaming patterns and provide timely support.

If you wish to set up self-exclusion or spending limits, please visit our Responsible Gaming page for more details. When you use these features, your information is handled with the highest level of confidentiality.